Q1: Who are we? A:We are based in Shandong, China, start from 2022,sell to North America(40.00%),Western Europe(30.00%),South America(10.00%),Northern Europe(10.00%),Southern Europe(10.00%). There are total about 201-300 people in our office.
Q2 : how can we guarantee quality? A:Always a pre-production sample before mass production; B:Always final inspection before shipment;
Q3:How long is the product guarantee ? A:Quality guarantee term is for one year. Malfunctions which are caused by machine-self and quality will be responsible for our manufacturer. Other malfunctions which are caused by operation mistakes, man-made problems, etc will be responsible for clients-self.
Q4:l am a foreign customers, if the machine works wrong, how your company resolved ? A: We have professional engineers, after receiving your request, we will guide u to maintain on line. B. We also provide engineer overseas service, but buyer should bear related cost
Q5:Where can we buy the machine's parts? A:Our company can provide wearing parts for your any time.
Q6:What is the way of transportation?
A:LCL. and FCL. by ship, By express (DHL,TNT,FEDEX ETC)
Q7:How about the payment terms. A:We can draft trade assurance order for you on alibaba,we can also send Proforma invo to you with our bank details.you can do 30%as deposit,when the machine on ship,after we send the copy of B/L to you.