1. Overview
This Shipping and Delivery Policy applies to all orders placed through www.fikfis.co.uk by customers in the United Kingdom. Please read this policy carefully before placing an order so that you understand our delivery process, estimated timelines, and your rights.
FikFis Limited operates a dropshipping model, meaning that products are shipped directly to you from third-party suppliers. Whilst FikFis uses third-party suppliers and logistics providers to fulfil deliveries, we remain fully responsible to you as the retailer for ensuring delivery is made in accordance with the contract.
2. Order Processing
Once your order is placed and payment is confirmed, we will forward your order to our supplier for fulfilment. Orders are typically processed within 1–3 business days of payment confirmation. During peak periods, processing may take slightly longer; we will notify you of any significant delay.
You will receive:
• An order acknowledgement email upon placing your order
• An order confirmation email once your order has been accepted and dispatched
• A tracking number (where available) once your order is shipped
3. Delivery Destinations
We currently deliver to addresses within the United Kingdom only. We do not offer international delivery to customers outside the UK at this time.
4. Estimated Delivery Timeframes
Estimated delivery times are provided for guidance and are not guaranteed. Delivery times may vary depending on the supplier, carrier, and current demand.
Delivery Timeframes
We offer the following shipping options and estimated delivery times:
Standard International Shipping
• Estimated delivery time: 7–30 business days
Express International Shipping
• Estimated delivery time: 5–15 business days
Premium Shipping (where available)
• Estimated delivery time: 5–10 business days
Please note that delivery times are estimates only and may vary depending on destination, customs processing, carrier delays, public holidays, and other factors beyond our control.
Please note that these timescales represent estimates from the point of dispatch, not from the point of order. Business days exclude weekends and public holidays.
Important Notice
Due to the international nature of our supply chain, delivery times can occasionally exceed the above estimates. Factors including customs processing, carrier delays, and high demand periods may affect delivery timescales. We will always endeavour to notify you of any significant delays and will work to resolve any delivery issues promptly.
5. Customs, Duties and Import Taxes
Products ordered from FikFis are sourced from international suppliers. All orders are imported into the United Kingdom and may be subject to customs inspection. FikFis takes responsibility for ensuring that products are imported in compliance with applicable UK import regulations.
For orders with a declared value below the current UK customs de minimis threshold, no import duties should be payable by you as the customer. Where duties or taxes are payable, FikFis will endeavour to ensure these are handled within the supply chain. However:
• Any customs duties, import taxes, or associated charges that are imposed on delivery and not pre-paid may be the responsibility of the customer to pay before delivery is released by customs.
• We recommend checking with HM Revenue & Customs (HMRC) or the relevant carrier for further information if you have concerns.
6. Tracking Your Order
Where tracking is available, your tracking number will be provided in your dispatch notification email. You can use this number to track your order through the carrier's website. Please note that tracking updates may not be available immediately upon dispatch and may take 24–72 hours to be activated.
If you have not received a tracking number within 5 business days of receiving your order confirmation, please contact us at support@fikfis.co.uk.
7. Delivery Issues
7.1 Late Delivery
If your order has not arrived within 35 business days of your order confirmation, please contact us at support@fikfis.co.uk. We will investigate the matter and, where delivery cannot be confirmed, offer you a replacement or full refund as appropriate.
7.2 Missing or Lost Orders
If your order is confirmed as lost in transit, we will arrange a replacement delivery or issue a full refund. We will not require you to bear the cost of non-delivery caused by our supplier or logistics partners.
7.3 Damaged in Transit
If you receive a package that is visibly damaged on arrival, please:
• Where possible, note the damage with the delivery carrier at the point of delivery
• Take photographs of the damaged packaging and the product
• Contact us at support@fikfis.co.uk within 48 hours of delivery with your order number and photographs
We will arrange a replacement or refund for goods damaged in transit in accordance with your rights under the Consumer Rights Act 2015.
7.4 Incorrect Items Received
If you receive an item that does not match your order, please contact us at support@fikfis.co.uk within 14 days of delivery. We will arrange for the correct item to be sent and/or for the incorrect item to be returned at our expense.
8. Delivery Address Accuracy
You are responsible for providing a complete and accurate delivery address at the time of ordering. We cannot accept responsibility for non-delivery or delay resulting from an incorrect or incomplete address provided by you. If you notice an error in your delivery address after placing your order, please contact us as soon as possible at support@fikfis.co.uk. We cannot guarantee changes can be made once an order has been dispatched.
9. Undeliverable Parcels
If a parcel is returned to our supplier as undeliverable (for example, due to an incorrect address, failed delivery attempts, or uncollected parcel from a collection point), we will contact you to arrange re-delivery. Additional shipping charges may apply for re-delivery. If we are unable to re-deliver within a reasonable time, we will issue a refund of the product price (excluding any additional delivery charges).
10. Contact Us
For any delivery enquiries, please contact our customer support team:
Email: support@fikfis.co.uk
Website: www.fikfis.co.uk
We aim to respond to all delivery enquiries within 2 business days.