-QUESTION & ANSWER-
Q: Azan times are not correct ?
A: Make sure you have correctly set the following : a)city&country b)Gregorian calendar c)Daylight saving time option d) Taqweem system(azan time calculation methods)
Q:How can I set the watch to beep 10 minutes before Magrib azan everyday ?
A: Suppose today's Magrib azan is at 6:00 PM. Set Magrib alarm reminder to 5:50 PM.
( see Setting prayer alarms in the user's guide ). After this initial setting, Magrib reminder will be automatically adjusted everyday to beep 10 minutes before the azan.
Note : You can set reminder for any prayer for a fixed interval before or after azan time.
Q: I want to adjust the watch on my city, but I did not find the cities within the "List of cities"?
A: Look for your city in the User Guide, and if you do not find your city on the User Guide, you can enter the latitude & longitude and time difference of GMT or message us to explaining the name of your city and your country.
Q: In my city, the time of Fajr Azan is specific of a fixed period of 1:40 before sunrise. In respect of Isha, also is specific of a fixed period of 1:45 after Maghrib time. How do I set this system?
A: First, select fixed 1:30 Taqweem system, refer to Taqweem system and then manually adjust the reserve time of Azan Fajr by 10 minutes and Isha by 15 minutes see safety time setting. Pls. refer to user guide.
Q: My country uses the system of Daylight saving time (DST). When changing by one hour, how can I re-set the clock?
A: You need to select daylight saving time option (DST on),Daylight saving time information can be found on : webexhibits.com ,pls.refer to user guide.
Q: Why there is a difference of one hour in times of prayer "Azan"?
A: Make sure the daylight saving time option (DST on or off),. Pls. refer to user guide
Q: My clock doesn’t play in the proper timing specially Fajr Azan?
A: Make sure that the time is AM or PM when set.
Q: Does the "Qiblah Direction" mean that the arrow refer to the actual direction of the Qiblah, regardless of any direction of the clock?
A: Not like this, the arrow refers to the direction of Qiblah relative to True North. By other meaning, you need to know the direction of the north, and thus you will be able to determine the direction of Qiblah "Mecca".
Q: Is it watch waterproof?
A: Yes, life waterproof grade.
Q: What's the delivery time?
A: In fact, it's depends on the destination. Basically, it's 15-45 days. For example, it will take around 20 days to Russian.
Q: When will you send out items?
A: Basically, we send out your items within 3 working days after you place the payment.
Q: Why I am unable to track my parcel?
A: Sometimes the tracking delay to update. You may track it after one day. If the parcel transit on the 3rd country, the tracking sometime will missing.
Q:Where can I track my parcel?
A: It depends on the shipping way.
If your parcel shiped online, you can track the parcel on your Aliexpress App or use Aliexpress shipping website global.cainiao.com to track it. If your parcel shiped offline, you may try to track on 17track.net.
If you still have questions about the tracking, contact our service for help.
Q: Why I can't contact your service people?
A: If you don't get response in time,it's because the time difference.Leave a message, we will catch you once we back office.
Q: Why the back light of watch so weak?
A: Back light is designed for using in night NOT for daytime. It's incorrect to use it on daytime. If you use backlight in daytime, it looks weak.
It's better to read the user guide carefully before use a it.
Q: How do you make sure my parcel safe?
A: We have strict policy that make sure 100% itmes be double inspected before shipping.
And 100% use NEW bag to for parcel and pack every product well with stronge bubble wrap. If you receive a parcel with broken bag, it's better to refuse it.
Q: Why my parcel are held by customs?
A: Basically, every parcel will be checking by customs. Don't worry It will be release soon if no suspicion item.
Q: Why the the tracking shows "delivery attempt failure"
"Delivery attempt failure" normally because of the wrong phone number, the incorect address or your local post office fail to contact you. Now you are required to double check whether your address in your profile exactly correct and make phone available. Meanwhile,
you are required to contact the local post office urgently. Otherwise the parcel might be returned.
Q: Why my parcel are returned?
A: Parcel return basically because of the incorrect address and your local post people were unable to contact you and you didn't to pick it up in time. So make sure your shipping address 100% correct and phone number available when you make a order.
Q: Why the post peaple don't deliver the parcel to me?
A: it depends on the policy of your local post offce, some delivery to your address, some required you to pick up on your post box or post office.
Q: Why the tracking show "successfully delivered", but I don't receive my parcel?
A: Firstly, please check your post box and check with you familry, then check with your local post office. If you still nothing, please contact us urgently.
Q: I received a problem item. Can I make a dispute?
A: It's better you contact us before you make a dispute. Please take clear videos to show us the problem. Taking photos are unacceptalbe, because we can judge a problem OLNY by video.
Q: Can I return a item?
A: If the judge the item indeed have problem from your video. Please return the item to our partner's address in your country. We will 100% full refund you.
Please make sure you pack the item well, same as you received it. And advise the tracking number.
Q: When can I expect to get the refund money?
In fact, the money are not return directly from our account, it's from Aliexpress Account. Bassically, it will takes 3-20 working days. Any questions about this, it's better you to contact Aliexpress service directly.
Besides, if you have any quesitons when you shop online, you can contact Aliexpress service as well. Here is the Aliexpress buyer service link.
https://helppage.aliexpress.com/buyercenter/index.htm?spm=a2g19.helppage_na4sf.0.0.xY5dZl
